It’s funny, but many of the companies I talk to have developed a website for no real purpose. Sure, at the time there was some sort of rationale – “you need one these days, don’t you?” or “our competition has one, so we must keep up”. Unfortunately these reasons provide no guideline for the creation of a site. Nor do they contain any criteria for measuring success.

To compound the problem, they give no real consideration to the needs, desires, and characteristics of their target audience. In my opinion, this has led to the plethora of un-navigable, poor content, zero conversion websites that seems to be the standard for corporate America. Harsh? Maybe. But if you fall into this category, you’d better do something about it ASAP because the web is here to stay.

A web site is a corporate resource, and like any other resource it should provide a return on investment. That return should be immediate and measurable, meaning that the bottom line for any website is – how specifically has the web site grown my business today/this week/this month, and so on. Enter the concept of ‘conversion’.

For a business web site, there are three primary goals:

- generating leads

- selling products via e-commerce

- generating referrals

The reason that I say this is because these are the only actions that lead to real dollars. So, they’re the only way for your web site to produce a return-on-investment. When a visitor takes one of these actions, that is counted as a ‘conversion’ (as in converting visitors into leads and customers).